Telehealth Frequently Asked Questions
If you have never received behavioral health services via an online video connection (telehealth), you may have a lot of questions. Below are some frequently asked questions, but if you have additional ones, please contact Registration at (863) 248-3311.
Telehealth enables you to remotely access behavioral health services in real-time through technology such as a mobile app and video chat. At Peace River Center, telehealth still requires registration and a face-to-face initial appointment.
Our innovative programs and team of highly trained, caring professionals provide a comprehensive network of education, assessment, treatment and referral services to help keep you from relapsing and teach you how to build your life without drugs or alcohol. Recovery is a time for discovery and change. Treatment will help clients with that change and help them reach their fullest potential.
The appropriateness of telehealth for your counseling needs will be discussed during the registration process and your initial face-to-face appointment.
Telehealth improves access to behavioral health care by helping patients overcome geographic distances, mobility restrictions, and transportation difficulties. Telehealth is also preferred by some individuals whose work schedules and daily activities make online services preferable.
Peace River Center’s telehealth therapists and psychiatrist will treat the same conditions in telehealth as in their general practice such as mood, anxiety, thought, cognitive, substance use disorders, etc.
Will telehealth work for me—will I feel connected to my therapist if I’m not face-to-face? Will using telehealth make me feel more isolated? Do I feel comfortable using technology to receive services? Do I have the appropriate technology (smartphone, adequate internet connectivity/wifi)?
Yes! Research has shown telehealth is just as effective as traditional therapy. Counseling always has limits on what it can accomplish, but your therapist will work with you to determine a plan to achieve your goals. It is important for you to discuss with your therapist regularly whether or not Peace River Center telehealth is helping you accomplish these goals.
Similar to traditional face-to-face therapy, your cost for telehealth can vary depending on your insurance coverage. Most insurances charge a copayment for telehealth just like traditional therapy. Our registration staff wil so you are aware of charges before your first appointment.
Client SAMH, Medicaid Florida, Psych Clear Health Alliance Caid, Psych Coventry Health Medicaid, Psychcare Better Health Medicaid, Psychcare FL Healthcare Plus Medi, Psychcare Freedom Medicaid, Psychcare Humana Medicaid, Psychcare Integral Medicaid, Psychcare Molina Medicaid, Psychcare Simply Healthcare Caid, UBH Optum Prestige Caid, Wellcare/Healthease Medicaid, Sunshine Cenpatico Medicaid, Concordia for CMS patients (18 and under only).
We are not taking self-pay at this time as we do not have a method to collect payment during the sessions, but in the future we hope to add that it.
The easiest way to use Peace River Center’s telehealth services is through a smart mobile phone; however, you can use a computer if you have a camera and microphone. Internet access is also required. The Mend app is free and available in the Apple App or Google Play store. The app will send you an Internet speed test or a test link will be sent to your computer.
At this time our telehealth services are only available during regular office hours.