Crisis Services

24-Hour Emotional Support and Crisis Line

24-Hour Crisis Line 863.519.3744

Toll-free Phone Number 800.627.5906

Text to Chat Crisis Line: Send “Talk” to 863.204.3443

Crisis Line

Peace River Center provides a free, 24-hour crisis line for anyone experiencing emotional distress, mental health challenges, or urge to use substances.

Peace River Center’s new text and chat crisis line initiative is made possible by an Impact Polk grant from the George W. Jenkins Fund within the GiveWell Community Foundation. Please note the Chat feature is designed for mobile browsers on a computer. If you are using a mobile device, please text “TALK” to 863.204.3443.

Click the link below to start a chat with a Peace River Center counselor. The Chat works best when accessed through a computer. To text us instead send “TALK” to 863.204.3443. If you need to speak to someone, please call us at 863.519.3744.

GiveWell Impact Polk

hands dialing phone

Reasons to Call

Below are just a few examples of reasons to call. If you’re unsure about whether to call, call us anyway!

Emotional distress
Low self-esteem with feelings of hopelessness or helplessness
Suffered a recent significant loss
Speaks about suicide and/or previous attempts
Makes direct comments about dying or hurting self
Evidence of previous attempts such as scars on the wrist

Disconnected speech patterns
Lack of concentration
Disoriented to time or place
Neglects household, property or personal hygiene—to the point of putting self/others at risk
Urge to use alcohol/drugs

Mobile Crisis Response Team (MCRT)

The Mobile Crisis Response Team is available 24/7 in Polk, Hardee, and Highlands Counties. It is a free mobile, mental health and crisis outreach service designed to provide immediate on-site crisis assessment and intervention by phone, mobile response, or walk-in at the Bartow or Lakeland Crisis Stabilization Unit.

The MCRT provides counseling, linkage, referral, and post-crisis follow-up contact as needed. MCRT promotes crisis resolution and evaluation and arranges for inpatient psychiatric hospitalization as appropriate and necessary. However, the purpose of the MCRT is to decrease involuntary psychiatric inpatient admissions of individuals who would be better served by other community resources.

The MCRT is available for emotional support, mental health help, and for those struggling with urges to use alcohol and drugs. The team can provide mental health support following critical incidents such as hostage situations, school violence, sudden loss of life, or other trauma-related incidents.

man driving hands on steering wheel

Locations:

1255 Golfview Ave, Bartow, FL 33830
715 N Lake Ave, Lakeland, FL 33801

Crisis Line:

863.519.3744 or toll-free: 800.627.5906

Mobile Crisis Response Team Info

Services are provided 24 hours a day,
365 days a year.

The Crisis Response Team offers mental health support to schools, the community and other service providers following critical incidents such as hostage situations, school violence, sudden loss of a teacher or fellow student.

The Crisis Response Team manages a 24-hour a day crisis telephone line.

Crisis Stabilization Unit (CSU)

Peace River Center’s licensed and accredited inpatient receiving facilities also known as Crisis Stabilization Units are located in Bartow and Lakeland. The CSU offers short-term, intensive, psychiatric stabilization, evaluation, and discharges planning services to individuals in need of emergency treatment. These secure units provide individuals under Florida’s Baker Act (mental health commitment law) with services including group counseling, medication management, recovery education, discharge planning, referrals, and family education. Individuals are assessed and may be admitted voluntarily or involuntarily until the mental health emergency is stabilized and continuing care referrals are made. The average length of stay from time of admission to discharge is typically less than four days; however, there are exceptions.

Though the CSUs take individuals of all ages, Peace River Center is the ONLY CSU that takes children aged 10 and under in Polk, Hardee, and Highlands Counties. Peace River Center’s Crisis Stabilization Units are open 24 hours a day/365 days a year and are licensed by the Agency for Healthcare Administration (AHCA) and accredited by The Joint Commission. The Bartow CSU is licensed for 30 adult and child beds. The Lakeland CSU is licensed for 20 adult and child beds.

Admission Criteria

A person may be taken to a receiving facility for involuntary examination if there is a reason to believe that he or she has a mental illness (as defined in the Baker Act) and because of his or her mental illness:

The person has refused voluntary examination after conscientious explanation and disclosure of the purpose of the examination.
Without care or treatment, the person is likely to suffer from neglect or refuse to care for himself or herself.
There is a substantial likelihood that without care or treatment the person will cause serious bodily harm to self or others in the near future.

Lakeland Crisis Stabilization Unit

Locations:

1255 Golfview Ave, Bartow, FL 33830
715 N Lake Ave, Lakeland, FL 33801

Phone:

To inquire about someone at the Bartow or Lakeland Crisis Stabilization Unit, please call 863.519.0575 and select option “3”.

Community Mobile Support Team (CMST)

Community Mobile Support Team The CMST provides crisis outreach counselors at Polk County Sheriff’s Office (PCSO) District Substations throughout Polk County to assist with mental health related calls/cases. These Counselors can provide a crisis assessment, which may include a suicide severity screening, and provides crisis intervention to deescalate the current situation so an action plan can be developed for services at the appropriate level of care. The goal of the response is to bring the situation to a level where a Baker Act is not necessary, reduce the acute stress, build coping and resiliency, and connect the person to needed services. Learn more: PeaceRiverCenter.org/cmst.

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